Shipping & Returns

Shipping Policy

Thank you for choosing UsedProAV.shop for your Audio-Visual equipment needs. This Shipping Policy outlines the terms and conditions related to shipping orders within and outside of South Africa.

1. Shipping Within South Africa

1.1. We offer shipping services for orders within South Africa.

1.2. The delivery times and shipping costs for orders within South Africa will be calculated based on the shipping method selected, the weight of the package, and your location. Estimated delivery times and shipping costs will be provided during the checkout process.

1.3. UsedProAV.shop is not responsible for any damage or losses incurred during shipping arranged by the buyer

2. Shipping Outside of South Africa

2.1. For deliveries outside of South Africa, the buyer is responsible for arranging and covering the costs of shipping. This includes selecting a shipping carrier and providing shipping instructions.

2.2. UsedProAV.shop is not responsible for any damage or losses incurred during shipping arranged by the buyer for deliveries outside of South Africa.

3. Order Processing

3.1. Orders are typically processed and shipped within [number of days, e.g., 1-2 business days] after payment confirmation. Please note that orders are not shipped or delivered on weekends or public holidays.

4. Tracking Information

4.1. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.

5. Shipping Address

5.1. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Shipping Delays

6.1. While we strive to deliver orders promptly, please note that shipping delays may occur due to factors beyond our control, such as inclement weather, natural disasters, or disruptions in shipping services. We appreciate your patience and understanding in such situations.

7. Contact Us

7.1. If you have any questions about our Shipping Policy or need assistance with your order, please contact us at info@usedproav.shop

Returns and Refunds Policy

Return and Refunds Policy

Thank you for shopping at UsedProAV.shop. We value your satisfaction and want to ensure a positive experience with our products. This Return and Refunds Policy explains our procedures for returning purchased items and requesting refunds.

1. Returns

1.1. You have 5 days from the date of delivery to initiate a return for an item purchased from UsedProAV.shop.

1.2. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.

1.3. To initiate a return, please contact our customer service team at to obtain a Return Merchandise Authorization (RMA) number. You will be responsible for shipping the item back to us at your own cost.

2. Refunds

2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2. If your return is approved, we will process the refund to the original method of payment within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

3. Non-Refundable Items

3.1. Certain items are non-refundable and non-returnable, including:

Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 5 days after the date of delivery.

4. Exchanges

4.1. We do not offer exchanges for items purchased from UsedProAV.shop. If you wish to exchange an item for a different one, you will need to return the original item for a refund and place a new order for the desired item.

5. Shipping

5.1. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

6.1. If you have any questions about our Return and Refunds Policy, please contact us at info@usedproav.shop